We all add a backorder (or a few) at a point in time that later down the road we decide we no longer want. I have 30,531 domains on backorder at Namejet so it’s not really reasonable for me to go through them all and remove the ones I don’t want, so what I do is sort them by the dropping date and the ones that are dropping soon I will scan and if there happens to be one I no longer want I remove it. Pretty simple, except…
I have a backorder for a domain and I put the backorder in at $79 which is above the minimum bid of $69. I put this backorder in May of 2013. Things change, I no longer want the backorder, it was two years ago after all and I’m hopefully a little wiser now. But when I go to my backorders the option to select this domain in order to remove it is grayed out. Meaning I do not have the ability to remove this domain. There’s only 2 bidders and so there’s a 50/50 chance I’ll be throwing away $79 if I don’t remove the backorder. And to be clear, the auction has not started yet. It was days away when I contacted them.
So I reached out to Namejet’s Help Desk, key word here being “help”, asking them to remove this backorder because I no longer want it. They informed me that they can not remove the backorder and because the domain status is not “wish list” but rather “Pre-release” AND because my bid is above the minimum bid that I neither can remove it. Basically they are telling me there is no option to remove the backorder and I’m calling bullshit on them. I’ve always been pro-Namejet when I mention them previously on this blog because I like the site and the platform, so you would think they’d be a little more helpful and would value a customer who has used them for years and has over 30,000 backorders placed with them, but nope, that $79 backorder is more important to them than keeping me happy.
Poor customer service Namejet, very poor policy and again, very poor customer service. Hope the $79 is worth having a dissatisfied customer.
You should be allowed to remove a backorder at any point in time as long as it is before the expiration time. If by mistake I enter a backorder for $690 instead of $69 and the domain was in pending release status but still had 25 days to go they wouldn’t let me delete that backorder? That is not right.
For months their bulk backorder tool was broken. If you added a domain using the tool you already had on backorder, it would jumble the name and add a domain you DIDN’T want, and would then process the domain because the jumbled word was readily available. I had to fight to get them to refund as they refused to acknowledge the issue, and they finally fixed a few weeks ago. Since then, they have been very pleasant
Also, Snapnames help desk customer service… WAY WORSE.